Security Guard Guide

Getting Started

Your society admin will provide you with login credentials for the GateFlux Security app.

Logging In

1. Open the GateFlux Security app
2. Enter your phone number and the OTP sent to you
3. Select your gate if your society has multiple entry points
4. You'll see the Gate Dashboard with today's visitors

Understanding the Dashboard

Your main screen shows:

• Expected Visitors – Pre-approved visitors arriving today (green cards)
• Currently Inside – Visitors who have checked in but not checked out
• Quick Actions – Buttons to scan QR, add walk-in, or search

Checking In a Pre-Approved Visitor

When a visitor says they are expected:

Method 1: Scan QR Code (Fastest)

1. Tap the Scan QR button
2. Point your camera at the visitor's QR code
3. The visitor details will appear automatically
4. Verify the name and photo match
5. Tap Check In

Method 2: Search by Name or Phone

1. Tap the Search icon
2. Enter the visitor's name, phone, or flat number
3. Find the matching visitor in the list
4. Tap on them to view details
5. Tap Check In

Method 3: Find in Expected List

1. Look at the Expected Today section on your dashboard
2. Find the visitor's name
3. Tap their card to view details
4. Tap Check In

Checking In a Walk-in Visitor (No Pre-Approval)

When a visitor arrives without pre-approval:

1. Tap "Manual Entry" or the "+" button
2. Select visitor type:
   • Guest – Personal visitor
   • Delivery – E-commerce, food delivery
   • Service – Plumber, electrician, etc.
   • Cab – Taxi, Uber, Ola
3. For Delivery/Service visitors: Select the company (Amazon, Swiggy, Urban Company, etc.) or tap "Other" and type the name
4. Enter visitor details:
   • Name
   • Phone number
   • Flat number they're visiting
   • Purpose of visit
   • Vehicle number (if applicable)
5. Tap "Request Approval"
6. Wait for resident response – They will approve or deny within 1-2 minutes
7. Once approved, the screen will show "Approved" – tap Check In

Photo & ID Capture

For enhanced security, you can capture a visitor's photo and ID proof during check-in:

Capturing Visitor Photo

1. When recording a manual entry, look for the Photo & ID section
2. Tap the camera icon under "Visitor Photo"
3. Position the visitor's face in the frame
4. The photo is automatically captured and displayed as a preview
5. To retake, tap the X button and capture again

Capturing ID Proof (Optional)

1. Tap the card icon under "ID Proof"
2. Point your camera at the visitor's ID document (Aadhaar, PAN, Driving License, etc.)
3. After capturing, select the ID type from the dropdown (Aadhaar, PAN Card, Driving License, Passport, Voter ID)
4. The ID image will be securely stored

Viewing Captured Media

To view a visitor's photo or ID proof:

1. Open the visitor's detail screen
2. Scroll to the Photo & ID section
3. Tap on any image to view it full-screen
4. Tap X to close the full-screen view

Checking Out Visitors

When a visitor leaves the society:

1. Go to Currently Inside section
2. Find the visitor by name or flat number
3. Tap on their card
4. Tap the Check Out button
5. Confirm the check-out

Overstaying Visitors

Visitors who stay longer than expected are flagged:

• Delivery/Cab – More than 1 hour
• Guest/Service – More than 4 hours

When you see an orange "Overstaying" badge:

1. Tap on the visitor card
2. Note how long they've been inside
3. Consider calling the resident to confirm they're still expected
4. When they leave, tap Check Out

Quick Tips for Common Scenarios

Delivery Person with Parcel

1. Ask which flat the delivery is for
2. Enter as Delivery type and select the company
3. Request approval from resident
4. If approved, check them in
5. Most deliveries should be checked out within 15-30 minutes

Cab Picking Up a Resident

1. Enter as Cab type
2. Enter the flat number the cab is for
3. The resident will usually approve quickly
4. Check out when the cab leaves with the resident

Service Provider (Plumber/Electrician)

1. Enter as Service type
2. Select or type the company name
3. Note the purpose (e.g., "AC repair")
4. These visits may last 1-4 hours

Emergency Vehicles

1. Allow immediate entry for ambulances, fire trucks, police
2. Record entry after they pass through
3. Select Other as visitor type and note "Emergency"
4. Inform your supervisor and society admin

Contacting Residents

If you need to call a resident:

1. On the visitor's approval request screen, tap Call Resident
2. The app will connect you directly
3. Explain who is at the gate and ask for approval

Shift Handover

At the end of your shift:

1. Go to Currently Inside and note any visitors still present
2. Inform the next guard about any ongoing situations
3. Log out by going to Settings → Sign Out

Troubleshooting

App is slow or not loading

• Check your internet connection
• Close and reopen the app
• If problem persists, contact your supervisor

QR code won't scan

• Make sure the QR code is not blurry or damaged
• Try adjusting the lighting or distance
• Use "Search" to find the visitor manually

Resident not responding to approval request

• Wait 2 minutes
• Tap "Call Resident" to phone them directly
• If still no response, ask visitor to contact the resident themselves