Frequently Asked Questions

1. Open the GateFlux app and tap Visitors
2. Tap the + button → Add Visitor
3. Enter the visitor's name, phone number, visit date, and expected time
4. Tap Create — the visitor receives a QR code by SMS

The security guard scans the QR code for instant entry. Learn more

Yes. When the delivery person arrives, the security guard will send you a real-time notification asking for approval. Tap Allow or Deny directly from the notification — no need to open the app.

1. Go to Visitors → Add Visitor
2. Enable the Recurring Access toggle
3. Set the days (e.g., Mon–Sat) and time window (e.g., 7–10 AM)
4. Tap Save — they receive a single QR code that works daily

You can revoke access at any time from the visitor's profile.

1. Open the app and go to My Dues or Finance
2. View your outstanding invoices
3. Tap Pay Now to pay online
4. A receipt is automatically generated

1. Go to Complaints in the app
2. Tap New Complaint
3. Fill in the title, description, category, and priority
4. Submit — you'll get status updates as the admin works on it

1. Go to Amenities in the app
2. Select the facility you want to book
3. Pick a date and time slot from the availability calendar
4. Confirm the booking — you'll receive a notification when approved

Go to Notices in the app. Active notices appear in the main list with pinned notices at the top. Tap any notice to read the full content. You also receive a push notification whenever a new notice is published.

• Check that push notifications are enabled for GateFlux in your phone settings
• Make sure you have an active internet connection
• If the visitor was pre-approved with a QR code, the guard checks them in directly — you still get a notification but may have missed it. Check the app's visitor log.

1. Search the visitor's name or phone in the Expected Visitors list
2. If found, verify their ID and check them in manually
3. If not found, tap Manual Entry, fill in their details, and tap Request Approval
4. Wait for the resident to approve via the app — this usually takes under 2 minutes

1. Wait 2 minutes for the request to time out
2. Tap Call Resident in the app to phone them directly
3. If no response after calling, ask the visitor to contact the resident themselves
4. Do not allow entry without approval

• Ensure the QR code isn't blurry or damaged — ask the visitor to increase screen brightness
• Try adjusting the distance and lighting when scanning
• Use Search to find the visitor by name or phone instead

GateFlux will show an Overstaying badge on visitors who've been inside too long (1 hour for deliveries/cabs, 4 hours for guests/services). When you see this:

1. Note how long they've been inside in the Currently Inside tab
2. Consider calling the resident to confirm they're still expected
3. Check them out when they leave via the Check Out button

1. Allow immediate entry — do not delay for system approval
2. Record the entry afterward: tap Manual Entry → select Emergency type
3. Inform your supervisor and the society admin

1. Wait 60 seconds — OTPs can be delayed by the network
2. Tap Resend OTP
3. Make sure you entered the correct phone number with country code
4. Check that your phone has mobile network signal
5. If still not received, contact your society admin or email support@gateflux.co

1. Go to Profile → Security → Change Password
2. Enter your current password and then the new password twice
3. Click Save

If you forgot your password, use Forgot Password on the login page to reset it via email.

Contact your society admin to update your registered phone number, as it is used for login. You can update your email yourself from Profile → Edit Profile.

1. Check your internet connection — switch between Wi-Fi and mobile data
2. Close the app completely and reopen it
3. Restart your phone if the problem persists
4. Check if there's a newer version of the app and update it

2FA adds an extra layer of security. After logging in, you must enter a 6-digit code from an authenticator app (Google Authenticator, Authy, etc.). Enable it from Profile → Security → Two-Factor Authentication. Highly recommended for all admin accounts.

Only you (the resident) and society admins with the appropriate permission can view your visitor history. Security guards can see the current visit log but not historical records for other flats.

Yes. All photos and ID proofs are encrypted at rest and in transit. Access is controlled by time-limited signed URLs that expire after 10 minutes. Only authorized personnel can view captured media.

1. Go to Residents in the admin panel
2. Click Add Resident
3. Enter their name, phone number, flat number, and type (owner/tenant)
4. Click Save — they receive an SMS to set up their account

See the full Admin Guide

1. Go to Staff → Security
2. Click Add Guard
3. Enter their name, phone number, and assigned gate
4. Set their shift schedule and click Save

The guard receives login credentials via SMS.

1. Go to Residents and find their profile
2. Click Deactivate (not Delete) to preserve history
3. Their recurring visitor access is automatically revoked
4. Add the new resident to the same flat

1. Go to Analytics in the sidebar
2. Click View All Activity at the bottom of the Recent Activity section
3. Use filters: action type, severity, date range, or keyword search
4. Export to CSV if needed

1. Go to Finance → Pending Approvals
2. Click on the expense to review details and the attached receipt
3. Click Approve or Reject with a comment

Expenses above ₹50,000 also require President approval after Treasurer approval.