Platform Console Guide
Operate platform-wide modules for tenant lifecycle, plans, inbound requests, and provider health.
Implemented Modules
- Platform Overview Dashboard - cross-tenant KPIs and operations view
- Tenant Lifecycle Management - provision and manage societies
- Plans, Requests & Inboxes - pricing plans, demo requests, contact inbox
- Platform Providers & Health - provider catalog and uptime controls
Daily Workflow
- Open Platform Dashboard and review top KPIs.
- Process pending tenant onboarding actions from Tenant Lifecycle.
- Review demo and contact inbox queues and assign follow-up owners.
- Verify provider health and endpoints before business hours.
Cross-Layer Notes
- API: Platform endpoints return normalized response structure and audit-safe metadata.
- App: Platform console screens consume the same tenant and plan contracts.
- Mobile: Impact is indirect; mobile behavior changes when tenant/plan status changes.
Operational Guardrails
- Do not edit tenant plans without checking active usage constraints.
- Always review health and provider status before enabling tenant-facing features.
- For onboarding incidents, use tenant-level audit trails before retrying provisioning.